Geovanni M.
Vergara.

Work Experience & Education

1. Tier2 Linux System Administrator — Dedicated Server / VPS

   March 2017 — March 2024 (Almost 10 yrs)
   Dreamscape Networks / Newfold Digital ↗ Full Time Cebu, Philippines

   Provided 24x7 Tier 2 systems administration and production infrastructure support for global hosting operations, dedicated servers, VPS instances, and enterprise virtualization.

   • Provides 24x7 Tier 2 systems administration and production support for Linux, Windows, cPanel/WHM, and Plesk via Zendesk ticketing system.
   • Checks Workpool daily for escalation tickets and efficiently resolves tickets based on provided report; returns tickets to Level 1 agents if not a valid escalation.
   • Provides update to customer via email once resolved and initiates call if needed.
   • Installation of patches and application software for Linux CentOS 7, AlmaLinux, Windows Server, CloudLinux, cPanel/WHM, and Plesk.
   • Anticipates and resolves issues specific to the team; determines time estimates and schedules for own work; and resolves issues in a timely manner.
   • Responsible for inbound/outbound calls for VIP Clients for their VPS, Dedicated Server, and Colocation services.
   • Server performance monitoring, backup and troubleshooting file system space issues, and monitoring Application and Unix availability and performance assurance.
   • Troubleshooting related to different types of services such as Apache, MySQL, Exim, Dovecot, Named/PDNS.
   • Troubleshooting on virtual servers / Dedicated Servers, with deep knowledge of VMware vSphere/vCenter and Virtuozzo Hypervisor.
   • Skills on configuration of network and related services at the operating system level like NFS, NIC Bonding, Sendmail, SSH, FTP, OpenVPN, TCP/IP services, IPTables, and CSF.
   Linux CentOS 7 AlmaLinux CloudLinux Windows Server cPanel / WHM Plesk Dedicated Servers VPS Colocation VMware vSphere Virtuozzo Hypervisor Apache & MySQL Exim & Dovecot Named / PDNS IPTables & CSF OpenVPN NIC Bonding NFS Zendesk

2. IT Supervisor / Network Administrator

   March 2013 — August 2013 (6 mos)
   Sun Savings Bank, Inc. ↗ Full Time Cebu City, Philippines

   Supervised bank IT operations, branch communications, disaster recovery systems, and core banking network infrastructure.

   • Managed and maintained information technology and bank/branch/satellite computer systems including CASA, BSP Tunnel, Bancnet VPN, Bancnet ATM Monitoring, and ATMs.
   • Ensured all technical issues and changes required were attended in a highly efficient and qualitative manner remotely.
   • Designed, developed, implemented, and coordinated systems policy and procedures together with the bank's Chief Compliance Officer.
   • Ensured security of data, network access, and backup systems.
   • Met with bank officers to discuss CASA and ATM project requirements, specifications, cost, and timelines.
   • Trained, provided orientation, and oversaw subordinates; provided bank staff individual training and support regarding information technologies.
   • Established IP-VPN Gateway to Gateway tunnel using WatchGuard XTM Firewall and Cisco Small Business VPN router from HO/DR to BancNet Makati / HO/DR to remote branches.
   • Configured Dell and HP Generation 8 servers, utilizing RAID for data replication.
   • Configured and managed Online and Line Interactive UPS systems.
   • Setup HP ProCurve Managed Switches (V-LAN).
   • Created hot and cold backup copies of data and stored on optical and network drives.
   • Designed and created bank's official Logo, Tarpaulin, ATM Cards, and ATM Cladding using Adobe Photoshop and Corel Draw software.
   • Responsible for ATM Card printing and magnetic stripe 16-digits encoding using eMedia Card Designer.
   • Served as the IT point of contact and accountable for the IT portion of new office setups and office expansions (relocation/installation of voice/data communications solutions, LAN, and PC equipment).
   • Responsible for the configuration, installation, and remote viewing of CCTV systems.
   • Assisted in the design and development of web applications.
   Banking Systems CASA BancNet VPN WatchGuard XTM Cisco Small Business VPN HP ProCurve V-LAN Dell & HP Gen8 RAID Replication Online UPS ATM Card Encoding CCTV Remote Viewing Disaster Recovery

3. Sports Betting, Lottery, and Gaming Systems Administrator

   June 2010 — January 2013 (2 yrs 8 mos)
   Editec UK LTD. ↗ Full Time London, UK · Assigned: Accra, Ghana & Douala, Cameroon

   Administered international gaming systems, SQL Server database environments, remote lottery networks, and application deployments across the Accra, Ghana and Douala, Cameroon lottery projects.

   • Monitored and maintained computer systems, installed and configured hardware and software, and troubleshot technical problems and networking issues.
   • Ensured all technical issues and changes required were attended in a highly efficient and qualitative manner remotely.
   • Responsible for administering the lottery systems, networks, application software, and all SQL Server configurations & DBA.
   • Validated data and performed testing to ensure that database systems and programs met end-user requirements.
   • Provided technical and engineering support for new and existing applications.
   Lottery & Gaming Systems Microsoft SQL Server DBA Database Administration Remote SysAdmin Network Infrastructure Hardware & Software Triage Quality Assurance Testing

4. cPanel & WHM Systems Administration

   February 2024
   cPanel University ↗ Specialized Professional Training cPanel & WebPros

   Specialized enterprise curriculum covering advanced WebHost Manager (WHM) systems architecture, multi-tenant cPanel provisioning, server hardening, DNS cluster orchestration, Exim mail routing, and performance tuning.

   cPanel Administration WHM Architecture DNS Clustering Exim Mail Config Security Hardening

5. Bachelor of Science in Computer Engineering

   June 2001 — March 2010
   Asian College of Technology Academic Degree Cebu City, Philippines

   Graduated with a Bachelor of Science in Computer Engineering, establishing deep technical foundations in computer hardware architecture, network engineering, operating systems, microprocessors, and digital electronics.

   Computer Engineering Operating Systems Network Engineering Hardware Architecture Digital Systems